The following is the result of my recent attempt to purchase books through half.com. I placed my order for 3 books on March 26. Within about a week, I received one book in the mail. I thought the other two were probably shipping from a different location, so I waited. It eventually became clear to me that they were not coming, so I initiated this conversation:
4/16/09
Comment/ Question: I received only one of the three books I was expecting.
4/22/09
Comment/ Question: I contacted you a week ago asking where the other two
books are and haven't heard anything. I'd really appreciate it if you
could look into it and let me know.
4/24/09
Your order should have been delivered by now. I will initiate a refund for the missing shipment since we do not have another copy in stock.
We do not use tracking numbers for any of our shipments so we will be unable to notify you of the exact whereabouts.
Please accept our apologies for the inconvenience and let me know if there is anything else that I can help you with.
Thanks,
Stacie
Customer Service
5/1/09
When might I expect this refund?
5/4/09
I apologize that the refund never went through. I am going to issue it again. If you do not receive a confirmation email with the details of the refund within one business day please let me know. Half processes the refunds, so I will have to talk directly with them if it does not go through. Again, I apologize for the inconvenience.
Stacie
Customer Service Manager
5/6/09
You've refunded me for the one book I did receive, and not for the two I didn't. I received (book 1). I did NOT receive (book 2) or (book 3).
5/7/09
Ok the correct books were refunded. Sorry about the mix up. Look at the bright side though, you just got your whole order refunded! Enjoy!!
Thanks,
Stacie
Customer Service Manager
Enjoy?! Enjoy WHAT, Stacie? You know what the funniest part is? SHE hates ME for this. She thinks I'm bitchy and unreasonable, and apparently ungrateful too. The one book I did actually get, the FREE one, was 75 cents. Score! I hate idiots, pretty hard.
4/16/09
Comment/ Question: I received only one of the three books I was expecting.
4/22/09
Comment/ Question: I contacted you a week ago asking where the other two
books are and haven't heard anything. I'd really appreciate it if you
could look into it and let me know.
4/24/09
Your order should have been delivered by now. I will initiate a refund for the missing shipment since we do not have another copy in stock.
We do not use tracking numbers for any of our shipments so we will be unable to notify you of the exact whereabouts.
Please accept our apologies for the inconvenience and let me know if there is anything else that I can help you with.
Thanks,
Stacie
Customer Service
5/1/09
When might I expect this refund?
5/4/09
I apologize that the refund never went through. I am going to issue it again. If you do not receive a confirmation email with the details of the refund within one business day please let me know. Half processes the refunds, so I will have to talk directly with them if it does not go through. Again, I apologize for the inconvenience.
Stacie
Customer Service Manager
5/6/09
You've refunded me for the one book I did receive, and not for the two I didn't. I received (book 1). I did NOT receive (book 2) or (book 3).
5/7/09
Ok the correct books were refunded. Sorry about the mix up. Look at the bright side though, you just got your whole order refunded! Enjoy!!
Thanks,
Stacie
Customer Service Manager
Enjoy?! Enjoy WHAT, Stacie? You know what the funniest part is? SHE hates ME for this. She thinks I'm bitchy and unreasonable, and apparently ungrateful too. The one book I did actually get, the FREE one, was 75 cents. Score! I hate idiots, pretty hard.
posted by Jess @ 6:50 PM
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